IS Service Desk Engineer

This is a fantastic opportunity to work within the IS Operations team as an IS Service Desk Engineer working in a continually changing and fast-paced environment.  You will be dealing with a broad variety of technical issues and interfacing directly to customers.

The IS Service Desk team is the first line of contact for GMC staff (over 1700 based in several offices in the UK) and external parties for IT issues.  You will also be dealing with a plethora of suppliers.

This is a demanding support position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies and products.

We are seeking a technical support professional whose role it will be to provide high level remote and onsite IT technical liaison, end user support and network administration to our customers, with responsibility for the full lifecycle of incidents and requests within SLA. The position will require you to work closely with all the IS department in all levels of technical support and engineering, ensuring we provide the best possible customer experience for everyone.

The induction will be based in our offices in Manchester and you will be required to attend 5 days a week for the first month. Following completion of the induction period you will have the option to work a hybrid pattern.

Working pattern

This is a hybrid role between home working and office working, you’ll work approximately 3 days a week in the office, or more if you prefer. We may ask you to attend the office on additional days where necessary, for example team meetings.

Hours of the team

The role is full time (37.5 hours Monday to Friday). The rota is based on the times: 8:00 – 4:30 and 9:00 – 5:30. On-call 24x7 is also part of the job on a rota basis.

We are happy to support a range of flexible working options. Flexible working requests will be considered in line with the policy.

You can find more detail on the tasks you will undertake, and the essential skills required for the role, in the job description.

How to apply for the role

Please provide a CV and covering letter. The covering letter should clearly set out how you meet the essential skills for the role, which are listed in the job description. You should also include a paragraph outlining your reasons for applying for the role.

We recommend no more than 2 sides of A4 for the covering letter, but it can be more if required.

We will assess the information you provide against the skills required for the role and let you know whether you will progress to the next stage of the recruitment process.

If you do not provide all the above, we may not be able to progress your application.

GMC Benefits – Why work for us

We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.

You’ll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:

• 30 days holiday with the option to buy and sell more
• A generous employer pension contribution of 15%
• Access to a range of learning and development opportunities designed to support your ongoing progression
• Flexible working patterns – up to an extra 5 days leave
• Attractive salary that’s reviewed annually
• Discounts at 100s of high street and online stores
• Discounted on site gym membership
• Private medical insurance
• Employee assistance programme
• Cycle to work scheme for those wanting a greener commute
• Bike lockers and shower facilities

The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are also committed to the Disability Confident employer scheme and support the requirements of the Disability Confident interview scheme. If you have a disability and meet the cut-off mark for the essential criteria for this role as outlined in the person specification document, you will be offered an interview.

The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)