Liaison Officer (Investigation and Complaints)

The General Medical Council (GMC) currently have a permanent post and a 10 month fixed term post available. The Liaison Officer will work as a member of the Liaison Team within the Fitness to Practice (FTP) directorate of the GMC, working to deliver excellent customer service and efficiency in the handling of FTP complaints and concerns.

They will do this by:

• Taking calls and responding in writing to FTP customer complaints and concerns.
• Organising and facilitating effective meetings with complainants.
• Understanding and analysing information relating to casework and complaints.

Liaison Officers play a leading role in providing support both to doctors and members of the public in raising concerns, whilst subsequently providing further explanation both during our processes and following the closure of their concerns.

This is a hybrid role between home working and office working, you’ll work 2 days a month in the office, or more if you prefer. We may ask you to attend the office on additional days where necessary, for example for training.

You can find more detail on the tasks you will undertake, and the essential skills required for the role, in the job description.

How to apply for the role

Please provide a CV and covering letter. The covering letter should clearly set out how you meet the essential skills for the role, which are listed in the job description. You should also include a paragraph outlining your reasons for applying for the role.

We recommend no more than 2 sides of A4 for the covering letter, but it can be more if required.

We will assess the information you provide against the skills required for the role and let you know whether you will progress to the next stage of the recruitment process.

Applications submitted without a cover letter will be considered incomplete and not shortlisted.

GMC Benefits – Why work for us

We work with doctors, patients, and other stakeholders to support good, safe patient care across the UK. We set the standards doctors and those who train them need to meet and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors may be at risk, we can investigate, and take action if needed.

You’ll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:

• 30 days holiday with the option to buy and sell more
• A generous employer pension contribution of 15%
• Access to a range of learning and development opportunities designed to support your ongoing progression
• Flexible working patterns
• Attractive salary that’s reviewed annually
• Discounts at 100s of high street and online stores
• Discounted gym membership
• Private medical insurance
• Employee assistance programme
• Cycle to work scheme for those wanting a greener commute
• Bike lockers and shower facilities

We are happy to support a range of flexible working options. Flexible working requests will be considered in line with the policy.

The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are also committed to the Disability Confident employer scheme and support the requirements of the Disability Confident interview scheme. If you have a disability and meet the cut-off mark for the essential criteria for this role as outlined in the person specification document, you will be offered an interview.

The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)