Investigation Officer - Triage

The General Medical Council (GMC) Fitness to Practise directorate is responsible for reviewing and investigating concerns about doctors in the interests of public protection. As part of that remit, we’re looking for an Investigation Officer to work in our Triage Team. The team examines complaints and concerns we receive that might call a doctor’s fitness to practise into question and decide whether we need to investigate further.

The Triage Investigation Officer will play a leading role in public protection by:

• Working within the Medical Act and our Fitness to Practise Rules to determine whether concerns are raised about doctors’ fitness to practise and require investigation.
• Analysing large and complex documentation while liaising with colleagues, doctors and members of the public in order to assess those concerns.
• Ensuring enquiries are handled and progressed in accordance with agreed SLAs and guidelines.

This is a decision-making role and applicants must demonstrate their previous experience of making decisions, by applying established policies, guidance, and procedure. You need to have excellent analysing skills and be able to identify and summarise concerns and produce well written decisions, which are well-reasoned and clearly explain how and why your decision was reached. You must be able to effectively manage and prioritise a varied workload and the ability to manage your own time is essential. 

You will receive a full induction, which usually consists of 2 weeks face to face training in our Manchester office, with ongoing support provided in the role. Current office attendance requirement is minimum 2 days per month (subject to change). You will be required to attend more frequently during the induction period.

You can find more detail on the tasks you will undertake, and the essential skills required for the role, in the job description.

Virtual event

To assist you with your application we will also be holding a virtual drop-in session on Monday 28 October at 12pm for up to an hour, where you can join us for more insights on the role and advice on how to apply, to register please follow this link:

https://www.smartsurvey.co.uk/s/MX008N/

How to apply for the role

Please provide a CV and covering letter. The covering letter should clearly set out how you meet the essential skills for the role, which are listed in the job description. You should also include a paragraph outlining your reasons for applying for the role.

We recommend no more than 2 sides of A4 for the covering letter, but it can be more if required.

We will assess the information you provide against the skills required for the role and let you know whether you will progress to the next stage of the recruitment process.

Applications submitted without a cover letter will be considered incomplete and not shortlisted.

GMC Benefits – Why work for us

We work with doctors, patients, and other stakeholders to support good, safe patient care across the UK. We set the standards doctors and those who train them need to meet and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors may be at risk, we can investigate, and take action if needed.

You’ll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:

• 30 days holiday with the option to buy and sell more
• A generous employer pension contribution of 15%
• Access to a range of learning and development opportunities designed to support your ongoing progression
• Flexible working patterns
• Attractive salary that’s reviewed annually
• Discounts at 100s of high street and online stores
• Discounted gym membership
• Private medical insurance
• Employee assistance programme
• Cycle to work scheme for those wanting a greener commute
• Bike lockers and shower facilities

We are happy to support a range of flexible working options. Flexible working requests will be considered in line with the policy.

The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are also committed to the Disability Confident employer scheme and support the requirements of the Disability Confident interview scheme. If you have a disability and meet the cut-off mark for the essential criteria for this role as outlined in the person specification document, you will be offered an interview.

The GMC is committed to supporting their staff in their work and this is demonstrated in the great number of Employee Networks we have across the organisation. These networks are designed to help people get involved with different groups and networks bringing people across the organisation together, sharing ideas, information and ideas. The networks we have currently include the BME Network, LGTBQ+ Network, Mental Health Network, Parents & Carers Network, Christian Network, Muslim Network, Jewish Network, Disability Network, First Aider Group and Women’s Network.

The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)