IS Business Analyst

Manchester

We’re looking for a Business Analyst to join the GMC’s Enterprise Systems team, who can help maximise the potential of the new omnichannel solution. We are looking for someone who has experience of transitioning key digital channels like webchat or emails, from current technologies to the new solution, including integration with the GMC’s CRM and has experience of improving the overall agent experience and management.

As a Business Analyst, you’ll be responsible for delivering key changes to the system through the investigation, specification, and design of high-quality features & enhancements, using agile techniques and methods. The GMC’s Enterprise systems support most of the organisation’s operations; and as such, this role offers an excellent opportunity to gain exposure to several different business areas / stakeholders across all levels within the organisation. 

As a team, we are committed to continuous improvement and Agile ways of working. We see this as a fantastic opportunity to work as part of a dynamic and collaborative team, allowing you to develop new skills and potentially embark on a new career within Enterprise Systems at the GMC.

Current expectations, following an induction, you will be required to work in the office on average 1 day every 2 weeks. We may ask you to attend the office on additional days where necessary for example training or team meetings.

You can find more detail on the tasks you will undertake, and the essential skills required for the role, in the job description.

How to apply for the role

Please provide a CV and covering letter. The covering letter should clearly set out how you meet the essential skills for the role, which are listed in the job description. 

We recommend no more than 2 sides of A4 for the covering letter, but it can be more if required.

We will assess the information you provide against the skills required for the role and let you know whether you will progress to the next stage of the recruitment process.

If you do not provide all the above, we will not be able to progress your application and your application could be withdrawn. 

GMC Benefits – Why work for us

We work with doctors, patients, and other stakeholders to support good, safe patient care across the UK. We set the standards doctors and those who train them need to meet and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors may be at risk, we can investigate, and take action if needed.

You’ll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:

• 30 days holiday with the option to buy and sell more
• A generous employer pension contribution of 15%
• Access to a range of learning and development opportunities designed to support your ongoing progression
• Flexible working patterns
• Attractive salary that’s reviewed annually
• Discounts at 100s of high street and online stores
• Discounted gym membership
• Private medical insurance
• Employee assistance programme
• Cycle to work scheme for those wanting a greener commute
• Bike lockers and shower facilities

We are happy to consider a range of flexible working options. Flexible working requests will be considered in line with the policy.

The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are also committed to the Disability Confident employer scheme and support the requirements of the Disability Confident interview scheme. If you have a disability and meet the cut-off mark for the essential criteria for this role as outlined in the person specification document, you will be offered an interview.

The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)